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Frequently Asked Questions

Find answers to the most common questions

How long does shipping take?

We ship within 1-2 business days. Delivery time depends on your location.

What is the return policy?

You can return products within 30 days for a full refund.

Is shipping free?

Yes, we offer free shipping on orders over €50.

How can I track my order

You can track your order by entering the tracking number we sent you on our Track Your Order page. Once you enter the code and click Track, you’ll be able to see the shipping status in real time.

Will I receive a confirmation email after placing my order?

Yes. After completing your order, you’ll receive a confirmation email in your inbox. If you don’t see it, feel free to contact us at info@alveracare.com, and our customer service team will be happy to help.

TRUSTED BY THOUSANDS

Excellent

4.8

/ 5

See why everyone chooses us!!

Absolutely stunning bag!

I ordered the Midnight Croc Luxe Tote and it looks even better in person. The crocodile texture is so elegant and the gold hardware gives it a real luxury feel. I've received so many compliments already! I ordered the Midnight Croc Luxe Tote and it looks even better in person. The crocodile texture is so elegant and the gold hardware gives... I ordered the Midnight Croc Luxe Tote and it looks even better in person. The crocodile texture is so elegant and the gold hardware gives it a real luxury feel. I've received so many compliments already!

Sophie – 14 May 2025

My skin feels incredible

The Retinol & Collagen Cream has made such a difference on my neck and jawline. After about three weeks my skin feels firmer and more hydrated. I use it every evening now — it's become my favourite step. The Retinol & Collagen Cream has made such a difference on my neck and jawline. After about three weeks my skin feels firmer and more... The Retinol & Collagen Cream has made such a difference on my neck and jawline. After about three weeks my skin feels firmer and more hydrated. I use it every evening now — it's become my favourite step.

Maria L. – 8 May 2025

So easy to use!

I was nervous about clipping my dog's nails at home, but the Pet Nail Clipper made it completely stress-free. The safety guard is brilliant and my pup didn't flinch once. Great quality for the price. I was nervous about clipping my dog's nails at home, but the Pet Nail Clipper made it completely stress-free. The safety guard is brilliant and... I was nervous about clipping my dog's nails at home, but the Pet Nail Clipper made it completely stress-free. The safety guard is brilliant and my pup didn't flinch once. Great quality for the price.

Thomas – 2 May 2025

Best gift I ever bought

I got the Family Ritual Bundle for my partner's birthday. She loved the LED mask and our dog absolutely adores the paw balm. It's such a thoughtful set — perfect for anyone who loves self-care and their pet. I got the Family Ritual Bundle for my partner's birthday. She loved the LED mask and our dog absolutely adores the paw balm. It's such... I got the Family Ritual Bundle for my partner's birthday. She loved the LED mask and our dog absolutely adores the paw balm. It's such a thoughtful set — perfect for anyone who loves self-care and their pet.

Elena – 27 April 2025

My lashes look fuller already

I've been using the Castor Oil Serum for two weeks and I can already see a difference. My lashes look thicker and my brows are filling in nicely. The applicator makes it really easy to use before bed. I've been using the Castor Oil Serum for two weeks and I can already see a difference. My lashes look thicker and my brows are... I've been using the Castor Oil Serum for two weeks and I can already see a difference. My lashes look thicker and my brows are filling in nicely. The applicator makes it really easy to use before bed.

Jade – 19 April 2025

Fast shipping & great quality

My order arrived in just five days and the packaging was really beautiful. Everything felt premium and well-made. I've already placed a second order — this store is a real find. My order arrived in just five days and the packaging was really beautiful. Everything felt premium and well-made. I've already placed a second order —... My order arrived in just five days and the packaging was really beautiful. Everything felt premium and well-made. I've already placed a second order — this store is a real find.

Liam R. – 11 April 2025

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